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Privacy Policy

This Privacy Policy explains how and why jvspin-bet-casino, operated exclusively via jvspin-bet-ca.com, collects, uses, protects, and discloses your personal information. It applies to all players and website visitors residing in Canada who access our services. Effective as of November 6, 2025, this document is designed to ensure transparency and compliance with all applicable Canadian legal and industry standards.

Who We Are

OBSERVE: jvspin-bet-casino is operated by Orakum N.V., a company licensed and registered under the laws of Curaçao. EXPAND: All data processing activities are conducted with strict adherence to Canadian data protection principles, coordinated through our designated contact points. REFLECT: Users may contact our Data Protection Department at any time for privacy-related inquiries.

  • Legal Operator: Orakum N.V. (Registration number: 141651)
  • Legal Address: Abraham Mendez Chumaceiro Boulevard 03, Willemstad, 4750, Curacao
  • Gambling License: Curaçao Gaming Authority, License No. OGL/2025/586/0786 (valid until March 28, 2025)
  • Contact - Data Protection: [email protected]
  • Website: https://jvspin-bet-ca.com

What Personal Data We Collect

OBSERVE: We collect a wide array of data to provide and improve our services. EXPAND: This includes both direct and indirect identifiers, technical data, behavioral patterns, and cookies. REFLECT: All collection is limited to what is strictly necessary for legitimate business, legal, and regulatory purposes.

  • Personal Data: Full name, date of birth, government-issued ID, residential address, email, phone number
  • Technical Data: IP address, device identifiers, browser type, operating system, access logs, and activity timestamps
  • Payment Data: Payment card details (tokenized), transaction records, account numbers, and related financial data
  • Behavioral Data: Betting history, gaming preferences, site navigation, clicks, time spent, and session information
  • Cookies & Similar Technologies: Session cookies, persistent cookies, third-party analytics and advertising cookies

Legal Basis for Processing

OBSERVE: Our processing activities are grounded in statutory and contractual obligations. EXPAND: We ensure that each processing activity is mapped to a valid legal basis as per Canadian privacy regulations and international standards. REFLECT: The following legal grounds apply to your data:

  • User Consent: We rely on your explicit consent for marketing communications, analytics, and the use of non-essential cookies.
  • Contract Fulfillment: Data is processed to establish, manage, and fulfill the contract between you and jvspin-bet-casino (account creation, payments, withdrawals, customer support).
  • Legitimate Interests: We process data to prevent fraud, ensure system security, optimize user experience, and conduct internal analytics, always balanced against your privacy rights.
  • Legal Obligations: We are required to collect certain information to comply with KYC (Know Your Customer), AML (Anti-Money Laundering), and regulatory reporting obligations.

Regional Compliance Note: All processing aligns with Canadian privacy laws, including PIPEDA, and incorporates principles of GDPR where relevant.

Purpose of Processing

OBSERVE: Data is used exclusively for legitimate, specified purposes. EXPAND: Purposes are defined to ensure user rights and service integrity. REFLECT: We never process data for purposes incompatible with those below:

  • Service Provision: Account management, enabling deposits/withdrawals, processing bets, and providing customer support
  • Service Improvement: Monitoring platform performance, enhancing features, and resolving technical issues
  • Marketing & Communication: Sending information about promotions, offers, and updates (with your consent)
  • Analytics: Aggregated data analysis for better service personalization and business optimization
  • Fraud Prevention & Security: Detecting and preventing fraudulent activities, unauthorized access, and security breaches
  • Legal & Regulatory Compliance: Meeting obligations under applicable laws and regulations (KYC, AML, reporting)

Disclosure & Sharing

OBSERVE: Personal data may be shared only where it is lawful and necessary. EXPAND: We select third parties who demonstrate robust data protection practices. REFLECT: Data is never sold or disclosed for unrelated purposes.

  • Payment Partners: For processing deposits and withdrawals (banks, payment gateways).
  • Service Providers: IT support, cloud hosting, security, analytics, marketing (bound by data protection agreements).
  • Regulators & Authorities: Upon lawful request by regulatory bodies or as required by law.
  • Affiliates: Shared only as necessary for joint marketing activities and only with your explicit consent.
  • Advertising Networks: Engagement only with user consent and in compliance with applicable laws.

Protective Clause: All third-party processors and partners are contractually obligated to maintain data confidentiality and security at levels equivalent to or higher than those applied by jvspin-bet-casino.

International Transfers

OBSERVE: Data may be transferred outside Canada (including Curaçao and other countries where service providers are based). EXPAND: We assess each transfer to ensure adequate protection. REFLECT: Data transfers are executed in compliance with CA privacy standards and relevant international frameworks.

  • Transfer Destinations: Curaçao (headquarters), countries of data hosting and service provision as necessary
  • Protection Guarantees:
    • Standard Contractual Clauses (where applicable)
    • Binding Corporate Rules
    • Data processing agreements with robust security and privacy commitments
  • User Rights: You may request further information on data transfer mechanisms at any time by contacting our Data Protection Department.

Data Retention

OBSERVE: We retain personal data only as long as necessary for the purposes set out in this policy. EXPAND: Retention periods are determined by legal, contractual, and business requirements. REFLECT: Data is securely deleted or anonymized once retention obligations end.

  • Personal Data: Retained for up to 5 years after account closure, subject to legal retention obligations for KYC/AML compliance
  • Technical Data & Logs: Retained for up to 2 years for security, fraud prevention, and audit purposes
  • Payment Data: Retained for 7 years, as required by financial and anti-money laundering regulations
  • Behavioral Data: Retained for 2 years, then anonymized for statistical purposes
  • Deletion Criteria: Upon account deletion request (subject to mandatory retention), expiration of statutory periods, or when data is no longer needed for processing purposes

Regional Compliance Note: Retention practices comply with Canadian regulations and incorporate international best practices.

Your Rights

OBSERVE: As a user in Canada, you have extensive privacy rights under local and international law. EXPAND: We align our practices with PIPEDA, GDPR, and applicable Mexican regulations to maximize your protections. REFLECT: The following rights and procedures apply:

  1. Right of Access: You may request a copy of your personal data held by jvspin-bet-casino at jvspin-bet-ca.com at any time.
  2. Right to Rectification: You can correct or update inaccurate or incomplete information via your account dashboard or by contacting our Data Protection Department.
  3. Right to Erasure ("Right to be Forgotten"): You may request deletion of your data, subject to legal retention requirements (for example, KYC/AML obligations).
  4. Right to Restrict Processing: You may request a restriction on processing if you contest the accuracy of your data, object to processing, or believe processing is unlawful.
  5. Right to Object: You may object to processing based on legitimate interests or to direct marketing at any time.
  6. Right to Data Portability: You can request an electronic copy of the personal data you provided to us, in a commonly used, machine-readable format.
  7. Withdrawal of Consent: Where processing is based on consent (e.g., marketing), you can withdraw consent at any time via your account settings or by contacting us.
  8. How to Exercise Rights:
    • Submit a request via email to [email protected]
    • Provide sufficient information to verify your identity and specify the right you wish to exercise
    • We will respond within 30 days of receiving your request, free of charge, except in cases of manifestly unfounded or excessive requests
  9. Supervisory Authority: If you are dissatisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, relevant EU/Mexican authorities.

Regional Compliance Note: This section is aligned with GDPR, PIPEDA, and applicable Mexican data protection regulations to ensure maximum user protection.

Cookies & Tracking Technologies

OBSERVE: Cookies and similar technologies are used to enhance user experience and maintain platform security. EXPAND: We classify cookies by function and persistence. REFLECT: Users can manage preferences at any time.

  • Session Cookies: Temporary cookies deleted when you close your browser; essential for secure login and navigation
  • Persistent Cookies: Remain on your device for a set period to remember your preferences and improve usability
  • Third-Party Cookies: Set by analytics (e.g., Google Analytics) and advertising partners, only with your explicit consent
  • Purposes:
    • Functional: Enable core website operations
    • Analytics: Monitor site usage and performance
    • Advertising: Deliver relevant ads (only if consented)
  • Managing Cookies: You may manage or disable cookies through your browser settings or the internal cookie management panel available on jvspin-bet-ca.com. Disabling certain cookies may affect site functionality.

Data Security

OBSERVE: We employ a comprehensive, multi-layered approach to data security. EXPAND: Measures are continuously adapted to evolving risks and industry standards. REFLECT: Our goal is to protect data against unauthorized access, loss, or misuse.

  • Encryption: All personal data is protected by TLS 1.2+ encryption in transit and encrypted at rest using industry-standard algorithms.
  • Access Controls: Strict internal protocols limit data access to authorized personnel only, using role-based permissions and multi-factor authentication.
  • Regular Security Audits: We conduct periodic internal and external security assessments to identify and remediate vulnerabilities.
  • Staff Training: All employees undergo mandatory data protection and security training on a regular basis.
  • Incident Response: Established protocols are in place for rapid detection, containment, notification, and remediation of security incidents.
  • Compliance: Security programs are aligned with international standards such as ISO 27001 and SOC 2, where applicable.

Protective Clause: While we implement industry-leading security practices, no system is entirely immune from risk. Users are encouraged to maintain strong, unique passwords and monitor account activity.

Complaints & Contacts

OBSERVE: We are committed to resolving privacy concerns promptly and transparently. EXPAND: Multiple contact channels and escalation paths are available. REFLECT: Our procedures meet Canadian and international best practice standards.

  • Data Protection Contact: [email protected]
  • Mailing Address: Abraham Mendez Chumaceiro Boulevard 03, Willemstad, 4750, Curacao
  • Online Feedback: Users may submit feedback or complaints via the support email above

Complaint Procedure

  1. Contact our Data Protection Department at [email protected] with a detailed description of your concern.
  2. We will acknowledge receipt within 5 business days and provide a substantive response within 30 days.
  3. If dissatisfied, you may escalate to the Office of the Privacy Commissioner of Canada:
    • Address: 30 Victoria Street, Gatineau, Quebec, K1A 1H3, Canada
    • Phone: 1-800-282-1376
    • Website: https://www.priv.gc.ca
  4. Where applicable, EU/EEA and Mexican users may contact their respective supervisory authorities for further redress.

Regional Compliance Note: Procedures are designed to comply with CA, GDPR, and Mexican privacy frameworks.

Updates

OBSERVE: Our privacy policy is periodically reviewed to ensure ongoing compliance and transparency. EXPAND: Users are notified of all material changes in advance. REFLECT: The following procedures apply to policy updates:

  • Notification Methods: Email notifications, visible banners on jvspin-bet-ca.com, and account dashboard alerts
  • Version Control: This policy is identified as "Last updated: November 6, 2025"
  • Changelog: All material changes are summarized in a changelog, accessible at the top of the policy
  • Advance Notice: Significant changes will be communicated at least 30 days before taking effect
  • User Options: Users may object to changes or close their accounts at any time before the effective date of updated terms

Protective Clause: Continued use of jvspin-bet-ca.com after updates constitutes acceptance of the revised policy. Please review this policy regularly to remain informed of your rights and our obligations.